Whether you need help with your account, payments, bonuses, betting rules, or the app, the xe2bajee Help Center is always here for you. Browse by topic below or contact us directly.
What do you need help with? Select the category that best matches your issue below.
Registration, login, password changes, profile updates, and KYC verification.
Rules for depositing and withdrawing funds via bKash, Nagad, and Rocket.
Learn about how odds work, bet slips, cash out, and live betting.
How to claim welcome bonuses, free bets, cashback, and loyalty points.
Android APK installation, iOS updates, app crashes, and performance issues.
Account security, 2FA setup, and reporting suspicious activity.
Rules for Live Casino, slots, table games, and virtual sports.
How to submit complaints and reviews about the quality of service.
You can reach the xe2bajee support team through any of the following channels.
The fastest way to get a response. On average, a Bengali-speaking support agent will connect with you within 2 minutes. Even complex issues can be resolved quickly through Live Chat.
Start live chatFor detailed issues or if you need to attach documents, reach out via email. You can send screenshots or files, and our team will respond as quickly as possible.
support@xe2bajee.net
Send an emailPrefer to talk? Give us a call from any Bangladesh number. Phone support is available from 9 AM to 11 PM.
Call usXe2bajee's support team will never ask for your password, OTP, or bank PIN. If anyone requests this information, report it immediately.
Everything you need — from creating a new account to completing verification.
To open an account on xe2bajee, go to the registration page, fill in the form with your phone number or email, and verify via OTP. The whole process takes just 3–5 minutes.
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered phone number or email. Use the OTP to set a new password.
Upload a photo of your National ID (NID) or passport. Verification is usually completed within 24 hours. Without it, large withdrawals may be put on hold.
Enable 2FA from your account settings. You'll receive an OTP on your phone each time you log in. Keeping it on significantly improves your account security.
If your account has been restricted for any reason, contact support. This is usually due to a policy violation or incomplete verification. Getting in touch promptly is the quickest way to resolve it.
If you're having trouble with a deposit or withdrawal, the information below should help.
| Payment methods | Minimum | Time |
|---|---|---|
| bKash | ৳ 200 | Instant |
| Nagad | ৳ 200 | Instant |
| Rocket | ৳ 300 | 1–5 minutes |
| Bank transfer | ৳ 1,000 | 1–2 hours |
| Crypto | ৳ 500 | 10–30 minutes |
If your balance hasn't updated after a completed payment, contact support with your transaction ID. This is usually resolved within 15 minutes.
Withdrawals may take up to 24 hours to process. Large withdrawals may be delayed if your KYC verification is incomplete. Make sure your profile information is accurate and up to date.
If the funds were sent to the wrong number, contact support immediately. Save your transaction ID and take a screenshot. The sooner you report it, the better your chances of getting a refund.
Many users run into a few common questions when betting on xe2bajee. Here are the most frequently asked ones, explained in plain English.
Xe2bajee offers three odds formats — Decimal, Fractional, and American (Moneyline). Most users in Bangladesh prefer Decimal. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250 if you win (profit of BDT 150). You can switch your preferred format in the app settings.
If a match is cancelled or postponed for any reason, the full stake for that bet is automatically refunded to your balance — usually within 1–2 hours.
Odds change very quickly during live betting. If the odds shift at the moment you place a bet, the system may display the updated odds and ask for your confirmation. This is normal — if the new odds are acceptable, tap "Accept".
A cashout option is available on selected matches. If you see the cashout option on your bet slip during a match, tap it to withdraw part or all of your stake early. It's a great way to reduce risk.
Xe2bajee mobile app users occasionally run into technical issues. Most of them can be resolved quickly with the simple steps below.
Restart your phone and fully close the app before reopening it. If the issue persists, uninstall the app and download the latest APK.
Check your internet connection. If you're on Wi-Fi, restart the router. To clear the app cache, go to Settings > Apps > xe2bajee > Clear Cache.
Double-check that your password is correct. Having Caps Lock on or the wrong keyboard language selected can cause login issues. If you've forgotten your password, reset it.
Go to your phone's Settings > Notifications and make sure xe2bajee notifications are enabled. Also turn off Battery Saver mode.
Update the app — older versions may not support certain payment gateways. The latest version typically has all payment methods enabled.
Got questions about xe2bajee's bonus offers? Here's everything you need to know, all in one place.
Your welcome bonus is credited automatically on your first deposit. A promo code may sometimes be required to activate it. Check the Rewards page for full details.
To withdraw bonus funds, you must place a specified amount in bets. For example, a 5x wagering requirement on a ৳100 bonus means you need to wager ৳500 before withdrawing. The bonus cannot be withdrawn until this condition is met.
Every bonus has an expiry period, typically 7–30 days. Any unused bonus will be automatically cancelled once it expires. Make sure to use your bonus promptly.
All bonus terms and conditions are laid out in detail on the Terms & Conditions page. It's good practice to read through them before claiming any bonus.
Xe2bajee believes betting is a form of entertainment, not a source of income. We're committed to helping our users maintain healthy habits. If you feel your betting is getting out of control, please reach out to our support team.
Here you'll find answers to the most frequently asked questions at our Help Center.